Our MUSH has two tiers of administrators: the "staff" and the "GMs". The +staff command will show you both connected staff and GMs. In many commands, such as WHO, staff and GM names are highlighted in magenta.
Our staff members are Helix and Zakalwe.
Our GMs are Flidais, Kaukai, Morgan, and Scholastica.
The global +mail alias staff reaches the staff; the global +mail alias gms reaches the GMs.
The staff and GMs are here to help you. Don't hesitate to ask them for help, although we do ask that you remain polite and patient. (Note that if someone is idle, it might take some time for them to reply to pages; +rwho gms shows idle times. Don't hesitate to page admins who are idle, though; they might be watching for pages even if they're doing something in another window.)
Many requests are handled through our Tasks system. See +help submit for information on how to submit a number of common requests. In general, if you need something to be done, +submit it; that ensures that it will be tracked and handled by someone. (We can't stress this enough. Even if you think that you need to talk to someone in particular, or you are hoping to catch someone online, if it's not something that you can resolve with an online admin, please use +submit. It ensures that everyone who can possibly handle the request is aware that something needs to be done, that work and discussion is tracked, and that the admins remain aware of its status.)
We're always happy to hear feedback and suggestions. You can feel free to page anyone to have a discussion, but if there's something specific you'd like to see, we use +submit to track that, too; minor requests are handled as suggests and wishes, so don't hesitate to ask for things.
Self-Help
We have a lot of documentation available. The wiki is our primary form of documentation; please consult it whenever possible. The +help command on the game provides a command quick-reference, but in general, for all but the most basic commands, you're better off reading the wiki documentation, which contains the step-by-step explanations.
Before you page an admin for help, please make sure that you've read the available relevant documentation. If you can't find the documentation, try the following:
- At the top right-hand corner of this page is a box containing "search this wiki" and a "search" button next to it. Type a word or phrase into the box, and click the search button, in order to search for pages on this wiki that match what you've searched for.
- There is a search facility in +help; type +help/search word to get a list of all +help topics that contain that word. (Also, if you type +help word and word is not a +help topic, it will do the smart thing and treat it like you did a +help/search for word.) Hopefully, you'll be able to use the list of +help topics returned to figure out which one you need to read.
In particular, if you are wondering, "Is there a way to X?" or "Does X exist on this MUSH?", searching the +help and wiki is a very good way to answer that question for yourself.
Who to Ask for Stuff
Talk to a GM if you…
- Have questions about MUSH commands, how to use the code, etc.
- Have questions about the Amber setting, or the MUSH setting, in general
- Need help with a character background
- Need help doing your character's sheet in chargen
- Have questions about the RPG system
- Want to discuss a plot or roleplaying ideas
- Need help interpreting a gift, or other game mechanics
- Want to propose a new gift, and need help thinking it through
- Have a dispute with another player and need a neutral third party to help mediate
You can talk to the staff about anything you would talk to a GM about, but if it's a matter a GM can handle, we recommend that you talk to a GM first if one is available, so that the staff's time can be focused on the tasks only the staff can handle.
Talk to any member of the staff, if you…
- Have a complaint about another player's conduct
- Need an authoritative ruling on an RPG system matter, including questions about existing gifts
- Want to discuss a new gift or other alteration of game mechanics
- Want to discuss the MUSH design, RPG design, or setting design
- Want to discuss the introduction of a new game element
Zakalwe has primary responsibility for roleplaying-related matters. Talk to Zakalwe if you…
- Need an authoritative ruling on a setting matter or a plot matter
- Need a prop controller's permission for a prop that is not PC-controlled (i.e., anything owned by RPG_System)
- Want to discuss a prop charter or other prop matter
Helix does infrastructure maintenance, and is also where the buck stops. Talk to Helix if you…
- Need something related to building (excluding links to, and building within, player-owned areas)
- Have a suggestion for, or a problem with, in-game code or the server
- Have a suggestion for, or a problem with the Web site, the wiki or other documentation, or the LiveJournals
- Have a complaint about the conduct of the GMs or the staff
- Have a complaint about something, in general
Who Can Do What
The GMs are full-fledged members of the game's administration, not merely "player help" or anything along those lines. They are generally responsible for the day-to-day functioning of the game. The GMs can see all backgrounds and sheets, as well as all RPG system information, and are treated like they are automatically Trusted for RPG purposes by all players. The GMs are also able to see the task queues. They can approve backgrounds and sheets, and set lores on newly-chargen'd characters. They have no special abilities to see other things in the database, although they can teleport themselves and other people anywhere that they want. They can grant quota, and they can boot connections if need be. They can also hide on the WHO (but will still appear in room contents, etc.)
The staff has all these abilities, plus the ability to edit RPG system information, see anything in the database (other than sites and registration email addresses), open and link anything, and have +build-equivalent privileges.
Only Helix can make general database or server modifications.